About Us
Address
Martel Music Store
1 Whiting Street
Plainville, CT 06062
860-479-5188
Store Hours
Monday-Friday 11am-6pm
Saturday: 11am-4pm
Sunday: Closed
Closed on: Thanksgiving, Christmas, New Years, July 4th.
Returns:
We offer a 72 hour return policy for all mail order items*.
We offer a 72 hour return policy for store credit only for all in-store returns
Upon receiving your purchase from Martel Music, please inspect the package and contents for any damages, and that the product is in the condition listed or communicated by your salesperson via phone or email. If any damage and/or issues are found that weren’t disclosed at time of purchase please contact Martel Music via phone or email promptly.
If you decide to return an item, item must include all original packaging (hang tags, warranty card, guides, tools, case candy, etc.), show no signs of wear, be unregistered and in the same condition when purchased.
Returns:
*A 10% restocking fee for all transactions via CC, Paypal or debit cards to cover transaction processing fees. In the event of any return the buyer pays all shipping and insurance costs, both to and from, as well as any other fees associated with the transaction (restocking fee). We are unable to accept returns on any transaction involving a trade, both in store and online.
Layaway & Special Orders:
Customers may place any item on layaway for 60 days with a non refundable 25% deposit. After 60 days the product will be returned to stock for sale and the deposit will remain as store credit.
Special orders: Special and custom orders require a 50% non-refundable deposit. Balance is due 30 days after product is received at Martel Music. If balance is not met after 30 days the deposits will be forfeited. Please be aware that special and custom orders, damaged items, close outs, layaway, modified items, oversize/overweight, and discounted items are not eligible for returns or exchanges.
Free Shipping Terms:
Martel Music provides all orders over $99 with free shipping (UPS GROUND or USPS, at our discretion) within the 48 continental United States. Expedited shipping can be provided per request. Certain items excluded from the free shipping offer may be, but not limited to: oversized, overweight packages. Items shipped within Connecticut will be subject to the state sales tax rate of 6.35%. Out of state purchases will not be charged tax unless hit nexus tax requirements on a state per state basis.
Payments:
We accept all major credit cards, paypal, and bank checks (checks are subject to being cleared before product can be delivered) in store. Web sales can be made with all major credit cards or paypal.
Lessons:
Lessons are pre-paid and non refundable once paid/booked. We have a no questions asked 24 hour cancellation policy in respect of the instructors time. We will do our best to reschedule any missed lessons, when time and availability are open, at instructor's discretion. After your first lesson, we book and pay lessons monthly. No contract, no hidden fees. Just month to month commitment.